Política de reembolso

Your right to cancel (Consumer Contracts Regulations 2013)

If you are a consumer shopping from the UK, you have a legal right to cancel your order for any reason, without needing to give a reason, for up to 14 days after the day you (or someone you nominate) receives your goods. This is often called a "cooling-off period."

To exercise this right, simply contact us within 14 days of delivery to tell us you wish to cancel. You then have a further 14 days from the date you told us to send the goods back to us.

How to start a return

Contact us through our contact page with your order number and a short note about why you are returning the item. We will reply with return instructions and the return address.

Condition of returned items

Items should be returned unused, in their original packaging and in the same condition you received them, so far as is reasonably possible. You are liable for any diminished value of the goods resulting from unnecessary handling beyond what is needed to establish their nature and function.

Refunds

Once we receive your returned item (or evidence that you have sent it back), we will process your refund within 14 days. Refunds are issued to your original payment method. Depending on your bank, it may take a few additional days for the funds to appear on your statement.

Return shipping costs

If you are cancelling because you've simply changed your mind, return shipping is your responsibility. If the item is faulty, damaged, or not as described, we will cover the cost of return shipping and your full order value, including the original delivery charge.

Faulty, damaged or misdescribed items (Consumer Rights Act 2015)

Separately from your 14-day cancellation right above, if your item is faulty, damaged on arrival, or not as described, you have additional statutory rights under the Consumer Rights Act 2015. In most cases you have a short-term right to reject faulty goods and get a full refund within 30 days of taking ownership of them. After 30 days, you may instead be entitled to a repair or replacement, and if that isn't possible or doesn't resolve the issue, a price reduction or refund.

To make use of this, contact us within a reasonable time of noticing the fault, with a photo where possible, and we will arrange a replacement or refund at no cost to you.

Order cancellations before dispatch

Orders can be cancelled for a full refund at any time before they have been dispatched. Once an order has been dispatched, the return process above applies.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection law.